Calls can be monitored on real time as well as can be retrieved, from any remote location. through its real-time supervision dashboard allows supervisor to monitor live calls of the agents, perform agent evaluations, view agent information and call status in real time.

It also allows performing QA during real-time monitoring, delivering real-time feedback, or flagging for attention later.

Copyright © 2019 by Agami Tech Pvt. Ltd.

WhatsApp chat