Quality management process for every firm, organization
When recording is important, Aniceya can help you stay compliant and communicate freely.
Quality recording and agent evaluation
With Aniceya Recording System you will find technical solutions that will allow you to replay calls for evaluation and see the screen of your operator to analyze how your software tools where used during the call. Call and screen analysis closes the quality loop in your business, allowing you to plan more effective operator training and design more optimal resource allocation.
The Aniceya solution for Quality Assurance
The Aniceya Recording System can record a sample of all calls in an organization and let supervisors manually go through calls and review service quality. Using opinion from call recording you can greatly improve the quality in your processes.