Ensure the highest security standards, 256 AES file encryption and secure access to call recordings via SSL/HTTPS connection. Also available: full audit trail of all user, supervisor, and administrator activities.
Access control, authentication and audit
Multi-level access control mechanism (privilege groups, permissions, etc.) enables flexible adaptation to the enterprise’s security and business rules. The web application interface includes several other security features:
1. Support for four eyes principle
2. Support for token-based strong authentication
3. User lock-out mechanism
4. Configurable password policies
5. Full audit trail