The in-built Aniceya Player provides advanced playback experience for end-users.
Intuitive call search and playback
Search millions of calls by any parameter, quickly and easily—e.g., date, time, caller/callee number, agent’s name – or simply type in a search term. Playback is available right in the browser window.
Video replay capabilities with full screen support
Aniceya Player provides advanced capabilities for video recordings playback as well. Whether it is a computer screen recording or a telepresence call/conference recording, Aniceya Player provides the same controls and functionalities available for voice recordings in a seamless way.
Multiple Format support for Audio Compression
Voice log files can be converted to advanced formats like GSM/MP3/PCM/G.71/ A-law/µ-law etc. to save disk space. Compressed audio file can be exported and sent to the users via email.