The in-built Player provides advanced playback experience for end-users.
Intuitive call search and playback
Search millions of calls by any parameter, quickly and easily—e.g., date, time, caller/callee number, agent’s name – or simply type in a search term. Playback is available right in the browser window.
Video replay capabilities with full screen support Player provides advanced capabilities for video recordings playback as well. Whether it is a computer screen recording or a telepresence call/conference recording, Player provides the same controls and functionalities available for voice recordings in a seamless way.
Multiple Format support for Audio Compression
Voice log files can be converted to advanced formats like GSM/MP3/PCM/G.71/ A-law/µ-law etc. to save disk space. Compressed audio file can be exported and sent to the users via email.

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